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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: VinceWhirlwind on March 23, 2016, 10:33:25 PM

Title: Ring Group - Can users mark themselves absent?
Post by: VinceWhirlwind on March 23, 2016, 10:33:25 PM

To force a Ring Group to go directly to the overflow point, I can go into the MCD and change all members to "absent".
 
Is there a way the users themselves can mark themselves absent/present from their ring group?

Title: Re: Ring Group - Can users mark themselves absent?
Post by: thelatman on March 24, 2016, 05:26:21 AM

Yes, you can program a presence key on each extension.  When its lit they're present, when ts not lit, they're absent.

Title: Re: Ring Group - Can users mark themselves absent?
Post by: lundah on March 24, 2016, 08:09:26 AM

Specifically, the key you would program on the sets is a "Group Presence" key.

Title: Re: Ring Group - Can users mark themselves absent?
Post by: thelatman on March 24, 2016, 03:40:36 PM

My bad....you also program the DN of the group onto the key..

Title: Re: Ring Group - Can users mark themselves absent?
Post by: billbry66 on April 14, 2016, 07:39:16 AM

latest micollab webclient and smart device client also allow presence changes for ring group membership