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Mitel Forums => Mitel Software Applications => Topic started by: Nick_A on March 15, 2016, 12:35:49 PM

Title: What is a Tug Core File
Post by: Nick_A on March 15, 2016, 12:35:49 PM

Hello All,
     I periodically receive an email from MiCollab stating that:
Subject:  tug core file found
Body:  The size of the description being greater than 64K, the content has been moved to attachment FULL_DESCRIPTION.html

I'm not sure if there is anything I need to be worried about or if there is any action needing to be taken. 

Any help would be greatly appreciated.

Title: Re: What is a Tug Core File
Post by: dilkie on March 15, 2016, 01:25:47 PM

yeah, that is serious... the tug daemon (which handles all the teleworker or call recording sets) has crashed.

A core file is the file the operating system creates to aid developers in debugging. It's a memory snapshot of the entire process that crashed.

The email doesn't contain the core file itself, that's too big, it only contains a "backtrace" file which is really really useful for product support and developers as it pinpoints exactly in the code where the crash occured.

Contact product support (or post the backtrace here, I'm curious).

Title: Re: What is a Tug Core File
Post by: Nick_A on March 15, 2016, 03:00:42 PM

Thank you for your speedy response.  I am doing so now.