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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: petr.necas on March 15, 2016, 04:05:32 AM

Title: Display caller's number on other sets of pickup group
Post by: petr.necas on March 15, 2016, 04:05:32 AM

Hi all, we replaced old Cisco Call manager with Mitel ICP 3300 but some users complained that in pickup group they had ability to see the caller's number on all the sets in the pickup group. I looked at the ICP documentation and it seems that ICP does not support this feature.

Do you have any ideas how to provide this functionality back to the users with ICP 3300?

Thank you

Title: Re: Display caller's number on other sets of pickup group
Post by: acejavelin on March 15, 2016, 10:36:04 AM

Without the phone ringing? That isn't possible to my knowledge...

Title: Re: Display caller's number on other sets of pickup group
Post by: petr.necas on March 15, 2016, 11:07:11 AM

Hi acejavelin, I mean while the phone is ringing to see the caller's number on another phone in the pickup group.

Title: Re: Display caller's number on other sets of pickup group
Post by: acejavelin on March 15, 2016, 12:41:16 PM

I understand, but to see the caller ID if a call, the phone must be actively ringing... you would have to but multicall keys on the phones that ring in order to see the call ringing, you can't see the caller information for a call ringing another set in a pickup group until the call is answered.

Title: Re: Display caller's number on other sets of pickup group
Post by: VinceWhirlwind on March 15, 2016, 07:35:23 PM

Quote from: acejavelin on March 15, 2016, 12:41:16 PM

you would have to but multicall keys on the phones that ring in order to see the call ringing,

This is how we did it. A multicall key. Could get impractical if your Group is larger than a few handsets though.

Title: Re: Display caller's number on other sets of pickup group
Post by: petr.necas on March 16, 2016, 07:04:11 AM

Thank you all for the replies, I will talk to the customer tomorrow and try to set up the multicall key.

Title: Re: Display caller's number on other sets of pickup group
Post by: sarond on March 16, 2016, 07:48:42 AM

You may be able to dodgey it up if using hotdesking for your users.