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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: msouva on March 09, 2016, 04:03:21 PM

Title: Transfer to voice mail log
Post by: msouva on March 09, 2016, 04:03:21 PM

Good afternoon,

     I have a question about transfers to voice mail.  We currently have a receptionist that screens calls into the main line.  I am looking to get a count of how many calls she would send to a particular extensions voice mail.  I have looked at the SMDR logs and all I can see is the transfer to 5000 (vm hunt group).  I do not see what extension it was sending the call to.  Is there another log somewhere that would tell me what the extension was that was forwarded to.

Thank you,

Mark

Title: Re: Transfer to voice mail log
Post by: lundah on March 09, 2016, 04:19:04 PM

NuPoint voice mail can do this via the CDR (Call Detail Recorder) feature. I'm not aware of any method to track this data on the 3300 embedded VM.