Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Camoron on March 09, 2016, 02:06:32 PM

Title: IP Phone Issue... Erased Main Load, phone bricked?
Post by: Camoron on March 09, 2016, 02:06:32 PM

Hi, was having some issues with an IP phone. As per a co-worker's idea, I tried erasing the main load to reset the phone's firmware. After doing this, however, I can't seem to find any way to set the IP phone's options. Holding the volume keys just brings up something that says "Press and hold * to RESTORE DEFAULTS" and that is apparently the only thing I am able to manipulate. I can't find any way to alter IP settings for the phone now. Any help?

Title: Re: IP Phone Issue... Erased Main Load, phone bricked?
Post by: sarond on March 10, 2016, 04:39:48 AM

You can't do anything until you get the Main Load on there.

You need a DHCP server with option 125 to allow for the phone to upgrade itself.
Did you have any static settings set in the phone?

Title: Re: IP Phone Issue... Erased Main Load, phone bricked?
Post by: acejavelin on March 10, 2016, 11:32:49 AM

Sarond is correct, the phone must get it's options via DHCP, either Option 43, 125, or 128+, you can't load main any other way to my knowledge. Once the main is loaded you can specify settings like normal.