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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Anders on March 07, 2016, 11:25:59 AM

Title: Record a internal Call
Post by: Anders on March 07, 2016, 11:25:59 AM

Hi Everyone,

Is there a way of configuring Record A Call on both internal and external calls ?
Preferable without making use of 3rd party programs or configurations.

Thanks
Anders

Title: Re: Record a internal Call
Post by: danje on March 08, 2016, 06:14:56 AM

Hi Anders,

Unfortunately the built-in Record A Call feature can only be used if one of the parties in the call is on a trunk.  Internal calls can be recorded but it requires a 3rd party system which essentially captures SIP/RTP traffic as it traverses the network.

Regards,
Dan.

Title: Re: Record a internal Call
Post by: Anders on March 09, 2016, 07:33:06 AM

Thanks Dan , that is what I thought, I figured I would just double check.