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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ncmurf00 on March 06, 2016, 09:38:22 AM

Title: Help with access
Post by: ncmurf00 on March 06, 2016, 09:38:22 AM

Hey guys, shocking... I need help with system credential recovery.  :-\

I have a 3300 lx running 6.0.5.7. Done my homework, tried the usual commands, but get undefined symbol.
Please feel free to reach out to me if you're logged in today.

Thanks,
Jeff

Title: Re: Help with access
Post by: acejavelin on March 06, 2016, 10:04:50 AM

So you tried 'ResetAllLoginPasswords' (case sensitive) from the RTC telnet shell? Or from the front panel serial port, use RESET_ALL_LOGIN_PASSWORDS "username" ? If you don't enter a username it should do all accounts...

Title: Re: Help with access
Post by: ncmurf00 on March 06, 2016, 10:14:22 AM

Yes Sir.
From the console port:

-> RESET_ALL_LOGIN_PASSWORDS
undefined symbol: RESET_ALL_LOGIN_PASSWORDS
-> RESET_ALL_LOGIN_PASSWORDS "system"
undefined symbol: RESET_ALL_LOGIN_PASSWORDS
->

From the telnet RTC (using installer)

ResetAllLoginPasswords
Unknown keyword

I must be missing something simple.

Title: Re: Help with access
Post by: acejavelin on March 06, 2016, 10:55:15 AM

At the -> prompt, enter `ls` and press enter, look for something about ResetPassword, or copy/paste the output...

Title: Re: Help with access
Post by: ncmurf00 on March 06, 2016, 11:03:36 AM

Am I in the wrong directory?

-> ls
install
RTC8260
E2T8260
3xxx_fpga.bit
Dig_LargeSysAL_link.out
DspConfig
LSMeasure
SpcVersions.txt
_swrevs
_swvariant
bcm_cfe.bin
bootrom.s3
globalization
heavy_fpga.bit
kts_fpga.bit
lite_fpga.bit
msp430.s1
msp430NL2.s1
post.hex
script
symbol
taskMonitor.txt
tftp
wdMonitor.txt
webs
__uuid_state
value = 0 = 0x0
->

Title: Re: Help with access
Post by: johnp on March 06, 2016, 01:30:23 PM

Think the _ only applies to maintenace command. Try Ace's suggestion

Title: Re: Help with access
Post by: ncmurf00 on March 06, 2016, 02:38:58 PM

I did:

-> ResetAllLoginPasswords
undefined symbol: ResetAllLoginPasswords
-> ResetAllLoginPasswords
undefined symbol: ResetAllLoginPasswords
-> RESETALLLOGINPASSWORDS
undefined symbol: RESETALLLOGINPASSWORDS
-> RESET_ALL_LOGIN_PASSWORDS
undefined symbol: RESET_ALL_LOGIN_PASSWORDS

Tried just about any flavor you can think of. I'm using the rs-232 connection.

Anything else I might be missing?

Title: Re: Help with access
Post by: ncmurf00 on March 06, 2016, 04:20:11 PM

I've wiped the DB already so I'm open to trying anything.

Title: Re: Help with access
Post by: johnp on March 06, 2016, 04:50:21 PM

If this is a grey market version 6 not MCD version 6 you should be able to login with the default password

Title: Re: Help with access
Post by: ncmurf00 on March 06, 2016, 04:55:30 PM

Tried that first.

Title: Re: Help with access
Post by: ncmurf00 on March 06, 2016, 07:41:20 PM

Default password still not working...
Even removed usrprfle.db ... still says bad password.

Any ideas? I'm sitting on a brick right now... LOL

Title: Re: Help with access
Post by: acejavelin on March 06, 2016, 08:52:02 PM

Quote from: ncmurf00 on March 06, 2016, 07:41:20 PM

Default password still not working...
Even removed usrprfle.db ... still says bad password.

Any ideas? I'm sitting on a brick right now... LOL

Format and load software manually, if that doesn't work there is something more wrong... TBH, I don't see how that could NOT work.

Title: Re: Help with access
Post by: petr.necas on March 07, 2016, 03:27:38 AM

If you have some recent backup file from that controller try following:

- manaly reinstall the SW in the controller, after you first log in set the new password for system user
- FTP to the controller and download usrprfle.db file (ftp://system:@<controller ip>/db/database/files/usrprfle.db)
- in the backup file replace \db\database\bak_files\usrprfle.db in the \vmail\temp\db\backup\systemdb.tar with that one you have just downloaded
- do a restore with this updated backup file
- log in

Title: Re: Help with access
Post by: ncmurf00 on March 07, 2016, 09:21:00 AM

Thanks everyone!
Actually removing the usrprfle.db worked. The browser still had the failed attempts cached.

After several dents in the wall from my forehead, I rebooted my laptop and got in.