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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: DynamicGraphics on March 01, 2016, 11:59:49 AM

Title: Message light on, but "no message left"
Post by: DynamicGraphics on March 01, 2016, 11:59:49 AM

I have a Mitel 5340 IP phone.

This is driving me nuts: Several times a day I get calls where the caller hangs up without leaving a message. My phone lights up the "Message" light. I take time to log in to retrieve the message. When I do, the system says "No message left."

Why, if the system knows that no message has been left, does it interrupt my work to tell me I have a message that needs checking?

I have spoken to the folks at our company who administer the phones, but they claim there is nothing that can be done about it.

Is this really the case?

Title: Re: Message light on, but "no message left"
Post by: dwayneg on March 01, 2016, 02:04:55 PM

The idea of the empty message is to let you know someone called.  If you were a sales rep and your million dollar client called you'd probably want to call him back just in case he called your competitor first.
Having said that, there's a flag in each mailbox within database programming that controls this: DELIVER HANGUP MESSAGES.  So path is VOICE PROCESSOR/DEVICES/MAILBOXES/<YOUR MAILBOX>.

Title: Re: Message light on, but "no message left"
Post by: DynamicGraphics on March 01, 2016, 03:19:46 PM

Thanks a bunch, dwayneg! I sat down with our phone administrator with your instructions in hand and we got it sorted out.

You have added about 10 more minutes of productive time to my day...