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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: BlackSunshine on March 01, 2016, 08:37:38 AM

Title: Alternative to Prairiefyre/MCCM?
Post by: BlackSunshine on March 01, 2016, 08:37:38 AM

I have a customer that I'm trying to fit into a 3300.  They would like very basic agent reporting and be able to see agent status for 7 agents.  Does anyone know of third party Contact Center software that will work with 3300.  I have run the numbers for Prairiefyre and they are ridiculous not to mention the new requirement for support and software assurance.  Thanks for the help

Title: Re: Alternative to Prairiefyre/MCCM?
Post by: acejavelin on March 01, 2016, 09:08:06 AM

What kind of reporting do they really want? For seven agents perhaps a few custom reports in a low dollar CCA program like CASH+ from Hanson software, Call Accounting Mate by callacounting.ws, or a CommOne.com product? We have used the CommOne products a few times, had pretty good luck with them.

Title: Re: Alternative to Prairiefyre/MCCM?
Post by: BlackSunshine on March 01, 2016, 09:45:42 AM

Thanks for the help.  I looking more toward Contact Center reports and real time agent status rather call accounting.