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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: northernscum on February 29, 2016, 01:53:41 PM

Title: Phone System errors
Post by: northernscum on February 29, 2016, 01:53:41 PM

Hey there
 just wondering anyone else experienced this and what the resolution was. So far I have yet to find anything on the network.
But something definitely is up. Thanks

1785   2016/Feb/29   9:20:00   Call Control - Maintenance   IP Trunk link to icp 004 SEIC failed and link dropped.                           
1784   2016/Feb/29   9:20:00   STSP   IP trunk to 172.25.10.1:2315 has failed.                           
1783   2016/Feb/29   9:20:00   Heartbeat Server   ICP has lost contact with (172.25.10.1:2315), network driver cluster pool free: 6129 and low water mark: 5814                           
1782   2016/Feb/29   9:19:54   Call Control - Software   MSG_DATA: $0 $6 $8 $6A $70 $0 $87 $F4 $FC $0 $0 $0 $4 $20 $A $BRMSG DL State: 06, LinkH: 011Remote IP: 172.018.001.037                           
1781   2016/Feb/29   9:19:54   Call Control - Software   UNEXPECTED MESSAGE,  OFFSET 2:$14BA,  PC: $38EA4ALOG_ID: rmsgdlh#51,  PROCEDURE: handle_rmsg_dl_release_indicatio,  SEVERITY: cp_minorPID: ($6, $5AE)MSG_FUNC_CODE: $D5,  MSG_TX_PID: ($0, $1)                           
1780   2016/Feb/29   9:19:53   CCC_Ipsw   CompleteFsmRequest: MID:86635e7a CID: 6634a2c PCC[ 0x6634A2C ]:Tx[ IP_PHONE, PortId:791, CompId:1, DN:4809 ] Rx[ IP_PHONE, PortId=829, CompId=1, DN:3991 ]completed in [ 10010 ] msec in state [ AWAITING_OPEN_RX_ACK ] with a failure [ FSM_RX_OPEN_TIMEDOUT ]                           
1779   2016/Feb/29   9:19:53   CCC_Ipsw   CompleteFsmRequest: MID:865f3e78 CID: 65f2a2b PCC[ 0x65F2A2B ]:Tx[ IP_PHONE, PortId:829, CompId:1, DN:3991 ] Rx[ IP_PHONE, PortId=791, CompId=1, DN:4809 ]completed in [ 10000 ] msec in state [ AWAITING_OPEN_RX_ACK ] with a failure [ FSM_RX_OPEN_TIMEDOUT ]                           
1778   2016/Feb/29   9:19:50   Call Control - Maintenance   IP Trunk link to icp 003 vmcd failed and link dropped.                           
1777   2016/Feb/29   9:19:50   Call Control - Maintenance   ---------------+--------+-------+-------+-------+---------+---------+---------- ICP Comms Card |     4  |     2 |  50 % | Major |   > 0 % |    25 % |   100 % | ---------------+--------+-------+-------+-------+---------+---------+----------                            
1776   2016/Feb/29   9:19:50   Call Control - Maintenance   ---------------+--------+-------+-------+-------+---------+---------+----------                |Total In|      Unavailable      | Alarm Threshold Percentages    Category    | System | Total |    %  | Alarm |  MINOR  |  MAJOR  | CRITICAL                            
1775   2016/Feb/29   9:19:50   Call Control - Maintenance                                   ------------ Current System Alarm :          |  MAJOR   |       viewed from Active                                 ------------                            
1774   2016/Feb/29   9:19:49   STSP   IP trunk to 172.18.1.37:1067 has failed.                           

Title: Re: Phone System errors
Post by: acejavelin on February 29, 2016, 05:27:09 PM

You are losing network connectivity to Node 3&4 (vmcd & SEIC)... items 1779-1782 are failures because the link is down, not the cause of the failure, I would guess that it was something that the system attempted before realizing the link was down, then just timed out and flagged an error.

How are you connected to these sites? VPN, MPLS, or some other connection? Can you give us a little more detail about the setup and when this started, what may have changed, etc?