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Mitel Forums => Mitel Software Applications => Topic started by: Nick_A on February 03, 2016, 07:34:34 PM

Title: Softphones not being seen on MBG
Post by: Nick_A on February 03, 2016, 07:34:34 PM

Hello,
I am trying to get my MiCollab softphones to point to the MBG through the desktop client by doing the following:
From the MiCollab client > Configuration > Softphone Settings > Use Teleworker for softphone > then I put the IP address of our MBG.  This works for our ACD agents but not for "Generic SIP" or "UC Endpoint".

After I make the change - they never show up under the MBG > Devices.

Any idea as to why?

Thank you in advance.

Title: Re: Softphones not being seen on MBG
Post by: acejavelin on February 03, 2016, 08:50:39 PM

Do you have SIP enabled in MBG?

NOTE: I am moving this to the Applications area, it is more correct.

Title: Re: Softphones not being seen on MBG
Post by: Nick_A on February 03, 2016, 09:00:55 PM

Yes

Title: Re: Softphones not being seen on MBG
Post by: acejavelin on February 04, 2016, 10:13:49 AM

Go to Status - File Transfers and download the TNA (Teleworker Network Analyzer) and run it from the remote site and check the results.