Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pennywisebro on January 26, 2016, 01:48:57 PM
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We have the Mitel 3300 box. I have one phone that seems to be acting up on me. Mitel 5312. When I select forward to VM from the phone the voicemail picks up. When I cancel the forward and no one picks up the phone when dialed the voicemail never picks up. After about 12 rings the phone stops ringing at the desk and goes back to the receptionist. I have looked at every setting on the box, I cannot find why this phone is acting differently than all of our other phones equipped with Voicemail.
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It's not a problem with the voice mail box.
It's a problem with the forwarding of the phone.
You need to forward your phone on a No Answer to VM for both internal and external calls.
You can do that via the menus on the phone or in the programming of the PBX.
Usually it's done in the Call Routing form in the PBX. Usually the extension has it's 1st alternative set to '2'.
Ralph
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That works. Thank you very much.