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Mitel Forums => Mitel Software Applications => Topic started by: mhumphries on January 18, 2016, 08:41:45 AM

Title: MiCollab Soft phone error - unable to dial
Post by: mhumphries on January 18, 2016, 08:41:45 AM

we have many of our softphones that are throwing an error - "cannot dial number xxxx" this happens on all calls. and happens on almost all of the softphones. we tried to reinstall the softphone and that did not work.

Title: Re: MiCollab Soft phone error - unable to dial
Post by: christuffin on January 21, 2016, 09:49:48 AM

when you say softphone is this on the a PC or mobile device. this will be because the softphone hasn't registered with either the MiCollab/UCA server or the MBG.

Title: Re: MiCollab Soft phone error - unable to dial
Post by: mhumphries on February 04, 2016, 12:59:25 PM

Update for everyone, what was happening is that the Micollab server was losing sync with the MiCollab client.  they have a patch for this and it appears to have fixed the issue.