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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: kmarsden123 on January 15, 2016, 11:42:40 AM

Title: 5320 Mobile Settings
Post by: kmarsden123 on January 15, 2016, 11:42:40 AM

Hi all,

Very limited knowledge of the phone system but one of my users has a new iPhone6 and when the call rings through and she answers, it then skips to step 3 to voicemail? Any idea about this?

Title: Re: 5320 Mobile Settings
Post by: Tech Electronics on January 15, 2016, 01:39:07 PM

kmarsden123,

Off the top of my head it could be one of two things.

1. The user didn't answer before the step-timer to go to voicemail kicked in.
2. The user pressed * to send the call to voicemail after answering.

Thanks,

TE

Title: Re: 5320 Mobile Settings
Post by: kmarsden123 on January 21, 2016, 05:11:35 AM

Nope, neither of them.

Title: Re: 5320 Mobile Settings
Post by: dwayneg on January 21, 2016, 01:25:54 PM

What does your user hear when she answers the cell?

Just for test, increase the timer in her USERS account to a minute, see if there's any change.  Also, try changing the cell number to a land line number near you and try.  Hopefully one of these will help you diagnose.