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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ccitechpatrick on January 13, 2016, 12:52:50 PM

Title: First part of greeting cut off when calling from a cellphone
Post by: ccitechpatrick on January 13, 2016, 12:52:50 PM

System is a 3300 with a MiContact center IVR answering all the calls. All calls arrive via PRI. When calling in from another PRI or an analog line there is no issues, but when I call from a cell phone almost every time I miss the first 3-4 seconds of the greeting. Is there something I can change on the PRI to fix this or is it just a matter of inserting a pause before the greeting in the IVR?