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Mitel Forums => Mitel Software Applications => Topic started by: smack on January 11, 2016, 10:56:16 PM

Title: Correcting SDS errors
Post by: smack on January 11, 2016, 10:56:16 PM

Hi all,

Just set up a Cluster of 2 Controllers and a Micollab server. On synchronizing them all I get the following error appearing in the reconcile wizard of the MiCollab server.

"Error: Failed to retrieve application data from the database."

This happens on each of the controllers to the server.

Looking through the documentation I can't find anything that points to what could be causing this problem.

has anyone encountered it or had similar issues?

Cheers

Title: Re: Correcting SDS errors
Post by: sarond on January 12, 2016, 05:19:59 AM

What versions?

Title: Re: Correcting SDS errors
Post by: smack on January 12, 2016, 05:00:29 PM

Both Controllers are 13.2.0.17. MiCollab

MiCollab 7.0.0.95
Mitel Standard Linux 10.3.34

Title: Re: Correcting SDS errors
Post by: johnp on January 12, 2016, 06:30:27 PM

Might be your login info doesn't have the necessary rights. Just thinking of possibilities

Title: Re: Correcting SDS errors
Post by: sarond on January 12, 2016, 08:26:40 PM

I know there was sync issues between certain versions of MiCollab and MCD.
It had to do with certificates.
I don't think it affects your versions though.

Title: Re: Correcting SDS errors
Post by: smack on January 13, 2016, 04:55:52 PM

Yea I have come across the version problem before. This is something different and, surprise surprise, barely documented...

I will drop a ticket in to Mitel support and see what they say. Will report back anything I find.

Thanks guys