Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: dg on December 29, 2015, 08:24:03 AM

Title: No extension shown in phone book
Post by: dg on December 29, 2015, 08:24:03 AM

Hi folks. I'm at a loss here. Just built a new extension like I always do. For some reason, when searching this person in the phone book, the name shows, but no extension. Don't know if this is relevant, but she's also built in MAS and nupoint. The number is not listed as private, and from all I can tell, is the same as the others that do show...

Ideas welcome,
Thanks,
-dg

Title: Re: No extension shown in phone book
Post by: ralph on December 29, 2015, 08:47:43 AM

Are you searching for it on a console or on a phone?

If you look in the Telephone Directory form do you see it?

Ralph

Title: Re: No extension shown in phone book
Post by: dg on December 29, 2015, 08:59:32 AM

Hi.
I just found my error. Apparently I had added the same person twice -- once with an extension, and another without. I just deleted the entry with no extension from the directory and we're all better.

Thanks,
-dg