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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: jchristman2002 on December 24, 2015, 12:42:45 PM

Title: Inbound calls not coming through
Post by: jchristman2002 on December 24, 2015, 12:42:45 PM

I have SIP trunks (as well as 2 loop start)  setup and I am able to dial out but I cannot receive incoming calls on the sip trunks.  The incoming calls on the LS come through.

I am am very new to Mitel just finishing the certification class last week, but I am at a loss for what is going.   I have tried a couple of different SIP carriers with the same results so I do not think it is a trunk issue.

Any assistance would be greatly appreciated.

Thanks

Title: Re: Inbound calls not coming through
Post by: Tech Electronics on December 28, 2015, 07:07:00 AM

Jchristman2002,

Are you able to dial out on the SIP trunks or just the Loop Start trunks.

Thanks,

TE

Title: Re: Inbound calls not coming through
Post by: jchristman2002 on December 28, 2015, 07:16:31 AM

I am able to dial out of both the Loop Start and the SIP trunks.   

I have eliminated firewall as an issue when I put the PBX expose directly on the public side of the firewall and get the same results.

Title: Re: Inbound calls not coming through
Post by: cholzhauer on December 28, 2015, 08:53:56 AM

What happens when you call into the phone system from the SIP connection?  Do you just hear the phone ringing?

Title: Re: Inbound calls not coming through
Post by: jchristman2002 on December 28, 2015, 08:56:13 AM

getting busy signal.

Also to note, I am seeing a 403 Forbidden error in the SIP logs.

Title: Re: Inbound calls not coming through
Post by: jchristman2002 on January 04, 2016, 08:17:29 PM

I did figure this one out.  It took some time and assistance from Mitel support but I was putting individual IP addressed in the alternate IP/FQDN.  We put in default for the FQDN name and the calls started pouring in.  It seems the carrier was sending form additional IP addresses that were not in their documentation and I was blocking anything that wasn't specifically listed.