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Mitel Forums => Mitel Software Applications => Topic started by: ctk2003 on December 22, 2015, 12:00:54 PM

Title: Determine if agent absent or present
Post by: ctk2003 on December 22, 2015, 12:00:54 PM

Is there a report or a log file that shows, when an agent logs in, the hunt groups they are absent or present in?

I have a report that shows the login time, but can't find the absent/present information.

Thanks

Title: Re: Determine if agent absent or present
Post by: sarond on December 22, 2015, 10:18:57 PM

Do you have Mitel Contact Centre? If so what licensing level.

Title: Re: Determine if agent absent or present
Post by: ctk2003 on December 23, 2015, 08:54:12 AM

We have Mitel Contact Center.  Version 7.1.2.1

Just to clarify, I'm interested in the operator's status when they logged in at 3:30 on October 17, 2015, not currently.

Title: Re: Determine if agent absent or present
Post by: ctk2003 on December 23, 2015, 08:57:21 AM

Our employee licenses are premium.

Title: Re: Determine if agent absent or present
Post by: sarond on December 23, 2015, 09:33:22 AM

I don't think there is a report but since you know the time and date you can run the CCC in Auditor mode and it can show you some real time stats at that time.