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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Hershel on December 09, 2015, 05:15:07 PM

Title: Linked nodes using VPN
Post by: Hershel on December 09, 2015, 05:15:07 PM

I have a smaller site that is connect back to head office using a VPN tunnel.  From time to time they have issue with the DSL provider and we lose the tunnel.  When the routers re-establish the VPN tunnel the 5000s don't always re-connect. 

Is there a way to force re-connection without rebooting a phone system?

Title: Re: Linked nodes using VPN
Post by: markdevoll on December 18, 2015, 12:45:08 PM

with out the vpn tunnel being up the 5000 wont be able to connect. this is a vpn issue.

Title: Re: Linked nodes using VPN
Post by: Hershel on December 18, 2015, 01:39:08 PM

The root issue is definitely with the vpn, actually with the day service it uses to create the vpn.

My question is what once the vpn is re established is it possible to manually force the 5000s to link back up?

Title: Re: Linked nodes using VPN
Post by: acejavelin on December 18, 2015, 02:21:01 PM

How long are you waiting for the Inter-tel Networking link to reestablish itself? I have seen it take 15-30 minutes, although it typically is much less than that.

What software version are these systems on? Is the network only 2 nodes, or multiple nodes?

Title: Re: Linked nodes using VPN
Post by: Hershel on December 18, 2015, 05:41:50 PM

I have had some cases were it takes over 30 minutes, not sure what the average is.  Are their retry settings somewhere?

Most of the systems are still using 5.1

The network is multiple nodes, 7 in total but really only one that replies on DSL so it is the problem child.