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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: cholzhauer on December 09, 2015, 01:39:29 PM

Title: Voicemail to Email issues
Post by: cholzhauer on December 09, 2015, 01:39:29 PM

My favorite topic...

I have a user who is not getting a copy of their voicemail in their email.  It's working for everyone else, so I removed his user account on the phone system and re-created.

Sync is set to enhanced integration.  Email address and server are correct.

The phone system logs show that he gets an email and the lamp is lit, but that's about it.

Running version 6.1

Title: Re: Voicemail to Email issues
Post by: Tech Electronics on December 09, 2015, 02:09:27 PM

cholzhauer,

Did you check the mail.log to see what it is saying the problem is?

Thanks,

TE

Title: Re: Voicemail to Email issues
Post by: acejavelin on December 09, 2015, 02:14:59 PM

To clarify TE's response...

Connect with System Admin & Diagnostics and activate advanced monitoring, then press the "View system logs" button at the bottom of the System Information box. Scroll down the list until you find mail.mainlog under the System section, all email transactions are logged there, you should be able to diagnose the problem quickly.

Title: Re: Voicemail to Email issues
Post by: cholzhauer on December 09, 2015, 02:35:13 PM

Hi Guys,

Yes, I looked there, that's why I think it's "broken"

If a voicemail is left, there is nothing in the logs that indicates the system tried or failed to send a message to that user's email address.

Title: Re: Voicemail to Email issues
Post by: Tech Electronics on December 09, 2015, 03:04:37 PM

cholzhauer,

Try changing them to Forward and Copy and see if that works and shows something in the logs.

acejavelin,

Thanks for the assist on that one.

Thanks,

TE

Title: Re: Voicemail to Email issues
Post by: cholzhauer on December 10, 2015, 03:43:17 PM

Toggling the settings between enhanced and store/forward worked, thanks guys.

Title: Re: Voicemail to Email issues
Post by: acejavelin on December 10, 2015, 09:13:23 PM

Enhanced Integration uses IMAP to sync to a user's account directly, it needs the email server's IMAP address (often the same as the SMTP or POP address but not always), the INBOX path, the user's login name, and the user's password. It is very different than Copy & Forward which just sends and SMTP copy of the voicemail.

Enhanced Integration talks directly to the IMAP service of the email server, it doesn't really send messages... Copy&Forward or Forward Only just sends and email attachment. Which one were you trying for, or what are other accounts that work using?

Title: Re: Voicemail to Email issues
Post by: cholzhauer on December 11, 2015, 07:21:13 AM

Everyone has been on enhanced integration since we installed the system years ago.  For whatever reason, this one user just stopped working out of the blue.  Setting it to store and forward, testing, then setting back to enhanced fixed the issue.