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Mitel Forums => Mitel Software Applications => Topic started by: peterk on December 03, 2015, 07:32:44 AM

Title: UC Endpoint can't transfer calls
Post by: peterk on December 03, 2015, 07:32:44 AM

Hello,

I have a problem with the Micollab client with UC endpoint softphone. I can make and receive calls but I can't transfer the calls. The Call transfer button is not there.
When I control the deskphone everything works fine, the call transfer button is in the call window and I can transfer the call.
I added second multicall line to key 2 of the UC endpoint but that made no difference.

Any suggestion?

Thanks
Peter

Title: Re: UC Endpoint can't transfer calls
Post by: acejavelin on December 03, 2015, 08:15:41 AM

Did you program the 3 extra multicall appearances of itself in key mapping?

Sent from my MotoG3 using Tapatalk

Title: Re: UC Endpoint can't transfer calls
Post by: peterk on December 03, 2015, 09:27:52 AM

it needs 3 extra multicall keys? I originally configured only one extra multi-call key. But I added another 2 now and I still don't have the transfer button. Anything else needs to be added?

Thanks

Title: Re: UC Endpoint can't transfer calls
Post by: acejavelin on December 03, 2015, 02:09:49 PM

The docs for the UC360 say it needs Prime + three MultiCall appearances... but the second one should be all that is needed for a transfer.

I just tried it on my UC360, I am not getting a transfer key either. I'll investigate as I get time and let you know what I find.

Title: Re: UC Endpoint can't transfer calls
Post by: peterk on December 03, 2015, 04:09:50 PM

I actually use the UCA micollab client but the configuration in MCD is the same. It use the UC endpoint SIP device. I presume also the problem with call transfer is for the same reason on UC360 and on Micollab client.

Title: Re: UC Endpoint can't transfer calls
Post by: acejavelin on December 03, 2015, 04:40:26 PM

An interesting side note... There is no user guide out there for the UC360 that I could find that mentions transferring a call, I looked into guides for the 3300 and 5000 and could not find a reference to it all. I am wondering if it is even possible.

Title: Re: UC Endpoint can't transfer calls
Post by: johnp on December 03, 2015, 06:00:22 PM

I don't think it is from what I've seen

Title: Re: UC Endpoint can't transfer calls
Post by: peterk on December 03, 2015, 06:23:15 PM

But I'm sure transferring calls from Micollab clients is possible.
You can even see that in this video at about 5:20s that there is transfer button:
https://www.youtube.com/watch?v=o4LDjIJVQ6Q
But when I make call from my Micollab client the transfer button is missing, only have hold and hang up button.