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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: TDCIN on December 02, 2015, 01:30:52 PM

Title: Lost VM port license?
Post by: TDCIN on December 02, 2015, 01:30:52 PM

Hello,

I have Inter-tel 5000 v2.3 with the embedded VM. Customer reported that they had no voicemail. i logged into system and the Voice Processing was not in the Tree. I found that the Basic Voicemail was not enabled, i turned on and now i have access to it and their database is there however i get SYS ALARM 131, which is "A131 Voice Mail Ports Not Licensed (5000 Only)". I look at the licenses and and Basic VM Ports are set to 0. I rebooted and no change.

Where did there licenses go? and how to i get them back?!  Im pretty new to the 5000 so i have to be missing something simple right?

Title: Re: Lost VM port license?
Post by: Tech Electronics on December 02, 2015, 10:24:24 PM

TCDIN,

Your vendor would need to get those and load them in to the system.

Thanks,

TE