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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: MiNickTech on November 30, 2015, 05:23:56 PM

Title: UC360 on MiVO250 sending double DTMF Tones to Auto Attendants
Post by: MiNickTech on November 30, 2015, 05:23:56 PM

I have 2 UC360 that when it dials into a conference bridge and enter the access code the bridge returns entered digits 12347 as double i.e. "your access code 1 1 2 2 3 3 4 4 7 7  is incorrect" - I have this happening on 2 Different UC360 using PRI dialing into different services.

Any Ideas Where to Start

Title: Re: UC360 on MiVO250 sending double DTMF Tones to Auto Attendants
Post by: Phederal on June 08, 2016, 03:10:35 PM

I am also having this problem with a UC360 on POTS lines.

Title: Re: UC360 on MiVO250 sending double DTMF Tones to Auto Attendants
Post by: akatzkac on May 05, 2017, 10:37:42 AM

Almost a year later, I too am having this exact same issue.
Anyone have ideas on this?

Title: Re: UC360 on MiVO250 sending double DTMF Tones to Auto Attendants
Post by: acejavelin on May 05, 2017, 11:22:23 AM

Hmm... I have dozens of these out there on 5000's and haven't seen this. Sounds like your DTMF payload is set wrong.

Title: Re: UC360 on MiVO250 sending double DTMF Tones to Auto Attendants
Post by: akatzkac on May 05, 2017, 12:36:58 PM

Thanks, acejavelin; will have my vendor check, but do you have any guidance on what it should be, or which way to move it to get the tones to send correctly? See on the 5000 that DTMF Decoding Payload is set to 96.

Title: Re: UC360 on MiVO250 sending double DTMF Tones to Auto Attendants
Post by: acejavelin on May 05, 2017, 12:51:42 PM

Quote from: akatzkac on May 05, 2017, 12:36:58 PM

Thanks, acejavelin; will have my vendor check, but do you have any guidance on what it should be, or which way to move it to get the tones to send correctly? See on the 5000 that DTMF Decoding Payload is set to 96.

In that device it should be 101 I believe. (sorry, not at work)

Title: Re: UC360 on MiVO250 sending double DTMF Tones to Auto Attendants
Post by: Tech Electronics on May 05, 2017, 06:10:51 PM

Guys,

It can be either 96 or 101, but both the MiVO-250 and the UC 360 have to be set the same. The current industry standard though is 101.

Although a mismatch typically causes no DTMF to be sent not double digits so it would be nice to know what the settings are on both.

Thanks,

TE