Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ruttrow on November 30, 2015, 11:16:02 AM

Title: User gets booted at 3:00 AM
Post by: ruttrow on November 30, 2015, 11:16:02 AM

We have a user that gets booted off the system at 3:00 am. Not every time though, and only one user.

When he tries to log back in, he gets a "Extension in Use".

What could cause this and are there any logs that may help?

Title: Re: User gets booted at 3:00 AM
Post by: ralph on November 30, 2015, 12:42:17 PM

If this is  a hot desk user try checking the Mobi logs.
Logs re mobi new 100

Ralph

Title: Re: User gets booted at 3:00 AM
Post by: matthew on November 30, 2015, 05:03:38 PM

We used to get this on an older MCD5 release with hotdesk extensions. Apparently there is (was?) a voicemail cleanup process that runs at 3am that was causing the problem. Upgrading to a later release resolved it.

Title: Re: User gets booted at 3:00 AM
Post by: ruttrow on December 01, 2015, 08:30:11 AM

Ralph, can you tell me please how to go about reading the log files you mention? Is this the area? I see activity which I highlighted around the day and time of log out of hot desk.

Thanks,

Title: Re: User gets booted at 3:00 AM
Post by: ralph on December 01, 2015, 10:10:19 AM

That's the audit logs.

The logs I was talking about are read from the maintenance command line.
"Logs re mobi new 100"

I'm not sure if it will show anything or not.
Ralph