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Mitel Forums => Mitel Software Applications => Topic started by: jsnapp on November 10, 2015, 11:46:30 AM

Title: Voicemail to e-mail
Post by: jsnapp on November 10, 2015, 11:46:30 AM

I have a client that has a Mitel 3300 phone system.  They use Office 365 for their e-mail.  They use the unified messaging feature to have all recorded voicemail messages send to their outlook.  Anytime a user changes their Office 365 password they must go out to End User Portal and update the password in the unified messaging information.  If the user does not it breaks the voicemail to e-mail feature for ALL users.  Is there an easy way in the Mitel system to see which user is causing the problem for all? 

Title: Re: Voicemail to e-mail
Post by: jsnapp on November 18, 2015, 04:34:32 PM

Client hadn't been receiving e-mails.  A support person resolved it by SSH via Putty and running command restartUmPro.sh
I hope this will not become a weekly task.