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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ashraf on November 09, 2015, 05:17:18 AM

Title: smdr caller id
Post by: ashraf on November 09, 2015, 05:17:18 AM

 I telenet on port 1752, i can not see the caller id for incoming calls and it shows the trunk number T001 instead of the caller id?we have analog trunks and the answer point is set to an extension

Title: Re: smdr caller id
Post by: sarond on November 09, 2015, 06:29:52 AM

You would have to verify whether your carrier is sending Caller ID and also if your system is programmed for it as well.
Check to see if you have CLASS Trunk enabled in your Trunk Circuit Descriptor

Title: Re: smdr caller id
Post by: acejavelin on November 09, 2015, 03:24:31 PM

Assuming you get CID on your phones, do you have "ANI/DNIS/ISDN/CLASS Number Delivery Reporting" turned on in SMDR Options?

Title: Re: smdr caller id
Post by: JasonTL on November 11, 2015, 10:38:46 AM

Also in the COS options for SMDR, make sure internal and external calls are set to "Yes".