Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: RN on November 05, 2015, 10:34:06 AM
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Hi All,
Does anyone know firstly whether it's possible to set-up a swithboard feature on this system? Essentially we'd like callers to hit our reception number and have a few different options to then direct to an internal number, for example Press 1 for Main Office, Press 2 for admin etc.
Thanks
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Yes, its called auto attendant and you can have a simple one using the embedded VM or a proper one using NuPoint (or whatever its called now).
The embedded one does multi level but its a bit clunky.
Its explained in the help files of the web interface pretty well.
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Great, thanks - I'll take a look
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I may be missing something here - But how would I go about recording the options?
Thanks
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Through the company greeting accessed by the TUI (telephone user interface) usually 999/9999 depending on extension number programming. I think its option 4 then 1.(primary greeting). Then set your incoming number to the embedded voice mail number (same number you have just used to access the TUI).
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Great - Thank you!