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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: RN on November 05, 2015, 10:34:06 AM

Title: Phone Switchboard - 3300 CX 2
Post by: RN on November 05, 2015, 10:34:06 AM

Hi All,

Does anyone know firstly whether it's possible to set-up a swithboard feature on this system? Essentially we'd like callers to hit our reception number and have a few different options to then direct to an internal number, for example Press 1 for Main Office, Press 2 for admin etc.

Thanks

Title: Re: Phone Switchboard - 3300 CX 2
Post by: x-man on November 05, 2015, 10:46:16 AM

Yes, its called auto attendant and you can have a simple one using the embedded VM or a proper one using NuPoint (or whatever its called now).

The embedded one does multi level but its a bit clunky.

Its explained in the help files of the web interface pretty well.

Title: Re: Phone Switchboard - 3300 CX 2
Post by: RN on November 05, 2015, 10:47:43 AM

Great, thanks - I'll take a look

Title: Re: Phone Switchboard - 3300 CX 2
Post by: RN on November 06, 2015, 05:47:39 AM

I may be missing something here - But how would I go about recording the options?

Thanks

Title: Re: Phone Switchboard - 3300 CX 2
Post by: x-man on November 06, 2015, 09:45:08 AM

Through the company greeting accessed by the TUI (telephone user interface) usually 999/9999 depending on extension number programming. I think its option 4 then 1.(primary greeting). Then set your incoming number to the embedded voice mail number (same number you have just used to access the TUI).

Title: Re: Phone Switchboard - 3300 CX 2
Post by: RN on December 11, 2015, 07:00:38 AM

Great - Thank you!