Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: bluewhite4 on November 04, 2015, 04:29:06 PM

Title: Who's Triggering Nights
Post by: bluewhite4 on November 04, 2015, 04:29:06 PM

I've received a complaint from a customer that the system is changing between night and day-modes without the main receptionist performing it.

Isn't there a way in the logs to see what/who is changing it?

I have a theory that it's a PC console receptionist via OIA, but would like to know for certain.

Thanks!

Title: Re: Who's Triggering Nights
Post by: dwayneg on November 04, 2015, 09:17:12 PM

Probably available in logs, I'll have to search.  But an immediate solution would be to remove administrator rights from all but one phone.

Title: Re: Who's Triggering Nights
Post by: acejavelin on November 04, 2015, 09:45:57 PM

System log does show when and how the system is put in Day or Night service.

Title: Re: Who's Triggering Nights
Post by: bluewhite4 on November 05, 2015, 08:53:11 AM

Quote from: acejavelin on November 04, 2015, 09:45:57 PM

System log does show when and how the system is put in Day or Night service.

Ace, does software level matter on this? Or that the system has a PS-1?

This system would be running 5.1 and I'm not seeing anything in syslog or cp_system_log

Title: Re: Who's Triggering Nights
Post by: DND ON on November 05, 2015, 09:06:12 AM

The log will show when the system was put into night mode, but not who did it.