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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: toolbox123 on April 15, 2010, 02:07:42 PM

Title: Phone goes on hold when I call someone
Post by: toolbox123 on April 15, 2010, 02:07:42 PM

Hi,

Interesting little issue.  Whenever I dial on my Mitel 5224 IP phone, as soon as the other side picks up the phone my phone puts them on hold.  I then have to press the prime key to get the call back.  Now I haven

Title: Re: Phone goes on hold when I call someone
Post by: ralph on April 15, 2010, 04:31:55 PM

This happens with MS Office Communicator.   Turn off phone integration and it should work fine.

Ralph

Title: Re: Phone goes on hold when I call someone
Post by: toolbox123 on April 15, 2010, 04:56:48 PM

So its a feature. :)

Thanks Ralph.

Title: Re: Phone goes on hold when I call someone
Post by: toolbox123 on April 15, 2010, 05:23:11 PM

Hi Ralph,

So I went into my communicator settings and turned off phone intergration.  Still no worky.  Does this have to be a global setting or individual.  I actually tried it during a reboot of my machine and still had the same problem.

Thanks.

Title: Re: Phone goes on hold when I call someone
Post by: ralph on April 19, 2010, 08:19:42 AM

Hmmmm....
Now I don't know.   Turning off phone integration is what I've done to fix it  every time I've seen it.

Try turning off communicator completely and retest.  I know that isn't the fix but if it stops then at least you know your in the right ball park.

Ralph

Title: Re: Phone goes on hold when I call someone
Post by: toolbox123 on April 19, 2010, 01:23:14 PM

Thanks Ralph,

What I did is turn off the phone integration portion and then I had to reset my phone.  Now I am able to enable the phone integration part of communicator and everything works fine.

Cheers.