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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Ryskie on October 27, 2015, 09:16:03 AM

Title: Mitel 3300 - Auto attendant transfer help!
Post by: Ryskie on October 27, 2015, 09:16:03 AM

Hi Guys,

Very new to the 3300 so be nice :D

Basically we have a set up on the auto attendant press 1 for blah blah press 2 for blah blah etc. For option 1 this is pointed at a speed dial, so its gets forwarded to a mobile (On duty Tech) when we test this, we just get dead tone after pressing that option.

There is also a facility to leave a message (option 2) This works, i have also checked the speed dial contact, to make sure the forward is on, this works.

Any ideas on what i need to be looking at?

Thanks Guys

Title: Re: Mitel 3300 - Auto attendant transfer help!
Post by: x-man on October 27, 2015, 10:09:16 AM

In the speed dial setup did you tick override toll control?

Title: Re: Mitel 3300 - Auto attendant transfer help!
Post by: Ryskie on October 27, 2015, 11:28:41 AM

Thanks for the reply...

Yes that option was selected.

Title: Re: Mitel 3300 - Auto attendant transfer help!
Post by: ralph on October 27, 2015, 12:38:18 PM

Verify that your VM ports and your trunks have public network to public network connections allowed.

Ralph

Title: Re: Mitel 3300 - Auto attendant transfer help!
Post by: acejavelin on October 27, 2015, 07:50:16 PM

Also check the COR of your trunks... Assuming you are calling in on a trunk and out on a trunk to test, the COR needs to be allowed access to call out.