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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: stylie on April 14, 2010, 11:32:11 AM

Title: Embedded Auto Attendant... wins again
Post by: stylie on April 14, 2010, 11:32:11 AM

Yikes. Embedded always throws me for a loop, so much easier in Nupoint...

I have two issues in two offices.

I have created the main greeting and included announcements to push 1 here... 2 there... It is my understanding that at this point, all you need is a Menu Node and program the extensions to their corresponding digits. How do you ensure that the options youve given in the main greeting correspond to the menu node, where is the connection?

One thing Ive noticed about that particular greeting is that incoming calls are directed to the recptionist. If no answer, the calls then go to the main greeting. How is this done? A main greeting really is not an answer point (in my mind!) I dont see how that could be programmed? There is no real extension for a main, where to route?

The reason I am asking about that piece is that I have another office that would like a human to pick up, if unavailable, then go to the main greeting. Exactly what I am seeing at the other office. Would love how to understand how it is happening so I can implement it in office 2.

As always, thanks!

Title: Re: Embedded Auto Attendant... wins again
Post by: ralph on April 14, 2010, 03:33:53 PM

Issue 1: If you're using the main greeting then don't use menu nodes.  Just use mailboxes.  Program Mialbox 1 with an extension of 1234 (the ext you want to xfer to) then do the same for box 2, 3 etc.

Issue 2: If you want to ring a phone first then auto atten, be sure the number you ring to does not a vm box.  So if the incoming lines ring to x1234 then be sure you dont have a mailbox 1234 or it will go into the mailbox.   Generally, I ring a hunt group of keys that apears on the phone.  Reroute the HG to VM on RNA.   

Ralph

Title: Re: Embedded Auto Attendant... wins again
Post by: stylie on April 19, 2010, 03:39:23 PM

Thanks Ralph, we will be revisiting this issue over the next day or two. I will post the resuilts, thank you.

Title: Re: Embedded Auto Attendant... wins again
Post by: ctmedina on April 19, 2010, 03:52:11 PM

This Stylie guy has no clue what he is doing! Do you even know what a greeting is? I bet you evn record your own greetings! hehe!

 :o

Title: Re: Embedded Auto Attendant... wins again
Post by: ralph on April 19, 2010, 04:22:21 PM

We were all new to this at sometime.   Figuring it all out is what makes things interesting.

Ralph

Title: Re: Embedded Auto Attendant... wins again
Post by: stylie on April 20, 2010, 11:22:17 AM

I cant believe this Carlos guy who does he think he is? OK, he is my boss.  ;D

Title: Re: Embedded Auto Attendant... wins again
Post by: Chakara on April 20, 2010, 08:45:08 PM

  Damn, what an ass.  Time to brush up the resume Stylie!

-Chak

Title: Re: Embedded Auto Attendant... wins again
Post by: ctmedina on April 21, 2010, 09:09:01 AM

Just joking! Stylie does not have to worry! I was just razzing him!

I hope I do not get any more retribution! I am a newbie myself!

Carlos