Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: JasonTL on October 22, 2015, 10:33:05 AM

Title: External MOH on VM?
Post by: JasonTL on October 22, 2015, 10:33:05 AM

I know with a physical controller you can use the audio port for external MOH, but is their a solution for a virtual controller? I am not very experienced with VMware in general, but was curious as to if anyone had set up something for an external MOH source for a virtual controller? Anything as an alternative to the physical audio port?

Title: Re: External MOH on VM?
Post by: x-man on October 22, 2015, 10:50:47 AM

Isn't it built in now? It uses a SIP link to get to the MOH....IIRC.

Title: Re: External MOH on VM?
Post by: JasonTL on October 22, 2015, 11:16:43 AM

So you can stream MOH across a SIP trunk?

Title: Re: External MOH on VM?
Post by: JasonTL on October 22, 2015, 12:10:14 PM

ok, I see what you are referring to now. 7.0 has MOH over IP features. I am running 6.0 SP3, so I will need to upgrade for this I believe. Thank you.

Title: Re: External MOH on VM?
Post by: bluewhite4 on October 22, 2015, 12:57:40 PM

From what research I did on this, it's a SIP extension that it streams from, not a SIP trunk.

So you had to have software/service that you could register as a SIP extension to on your system.

Title: Re: External MOH on VM?
Post by: x-man on October 22, 2015, 01:49:30 PM

The SIP extension streams the music from the internet or other device. There are units available that do this interfacing as well.

Title: Re: External MOH on VM?
Post by: JasonTL on October 22, 2015, 02:15:28 PM

Do you need to be on 7.0 or can will 6.0 SP3 with a SIP extension work?

Title: sx
Post by: x-man on October 22, 2015, 03:01:45 PM

Far as I know introduced in &.0 so you will have to be on that.

Title: Re: External MOH on VM?
Post by: JasonTL on October 22, 2015, 03:07:10 PM

ok, thanks

Title: Re: External MOH on VM?
Post by: sarond on October 23, 2015, 12:13:20 AM

Can you not upload a MOH if you have embedded VM?

Title: Re: External MOH on VM?
Post by: JasonTL on October 23, 2015, 10:27:10 AM

Yes we currently have everything uploaded. I think they are hoping for better quality from an external source possibly.

Title: Re: External MOH on VM?
Post by: JasonTL on December 04, 2015, 05:13:29 PM

ok, so I finally got around to testing this. It appears you have to have a PC and use the microphone output to push out the audio from the Mitel docs?

My question, has anyone else used this with a virtual controller? Do you have a PC setup? If so how to set the audio path? And is there a external device that would work better with the virtual controller?

Title: Re: External MOH on VM?
Post by: JasonTL on December 07, 2015, 09:41:34 AM

Any ideas?

Title: Re: External MOH on VM?
Post by: lundah on December 07, 2015, 01:22:32 PM

Audio quality is limited by the codecs involved. No matter the input, somewhere along the path it's going to get converted down to a 8khz stream, so trying to use a higher quality source is a moot point.

Title: Re: External MOH on VM?
Post by: JasonTL on December 07, 2015, 02:09:58 PM

Yeah, I understand. I was "hoping" we had some alternatives for better quality MOH. Or, the staff members here were hoping that I guess I should say. Thanks for the input.

J