Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: tommyclowers on October 20, 2015, 05:46:53 PM
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I need to forward an extension to two different phones when the original extension isn't answered. I have an idea of how this should happen but might need some hand holding.
Do I just set up a new Hunt group and go from there? Do I do anything with Call Forwarding?
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There are few ways you could do this. For a beginner I would just try the below.
Setup a new Ring Group (Hunt Group will not allow phones to ring at the same time) with the members required.
Set original extension to call forward busy/no answer to the ring group. This can be done via Feature Access Codes or via the WebGUI if you have a later version.
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I have the ring group setup with the two users who's phones should ring when the original number isn't answered. I have then set the original number to forward the call to the ring group number when no answer internal/external. My problem is that the call only gets forwarded to one of the two phones after 4 rings, sometimes the second phone in the ring group will ring for a half ring before returning to the automated teller.
When its all setup correctly I would like it to go back to the original numbers voicemail if no one in the ring group answers.
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Is the ring group set as 'ringall'
Also set the overflow position to the voicemail pilot, it should land in the original extensions mailbox.
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Yes the Ring Group Mode is set to Ring all. It almost acts as if one of the numbers in the ring group is set some where else as a call forward but I can't find it. Is there a way to check what groups/settings a number is tied to?