Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: stevieburns on October 19, 2015, 09:21:31 AM

Title: Mitel 5000 using Softphones
Post by: stevieburns on October 19, 2015, 09:21:31 AM

I am wondering if anyone can help with a problem we have been experiencing. We have Softphones connected to our Mitel 5000 which are assigned to a Phone Extension List and are set as the member of a Hunt Group. When the softphones are on a call and another call comes in it disconnects the current call they are on and answers the new call. Has anyone had any experience of this or have an idea what could be causing this.

Thank you

Title: Re: Mitel 5000 using Softphones
Post by: acejavelin on October 19, 2015, 03:37:17 PM

What softphone are you using? Are these on the internal network or coming in from the public side, and how (MBG, port forwarding, etc)?

Title: Re: Mitel 5000 using Softphones
Post by: stevieburns on October 26, 2015, 12:17:57 PM

It is the Mitel Phone Manager Softphone and it is on the internal network.

Title: Re: Mitel 5000 using Softphones
Post by: IPInstaller on October 29, 2015, 04:39:30 AM

Phone Manager v4.2.8 has been released. Try upgrading to this, then raise a ticket with Mitel.

They have responded well to some tickets we have logged on this product.