Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: seulor on April 14, 2010, 02:05:46 AM
-
Hi everybody.
I have a system 3300 Mxe with software release 8.
i incoming call is directed to a hunt group (680) and has one member, if this phone dont answer it is rerouted to anothe huntgroup (685) this hunt group has a multicall as members (3 members in that multicall) if no one here answers it rerouts to a last huntgroup (690) and this group has a multicall as members.
the call rerouting looks like this.
EXT call rerouting 1:a
680 4 (points to 685)
685 5 (points to 690)
hopefull someone understands my picture above :)
the above do not work. it works between tha first group and the second, but from second to third do not work.
My question is:
Can i do the config as above so the system supports it?
If yes, any ide
-
Try making the 690 number be the call reroute second alternative for the original number (680 I think you said). You may need to play with some timers to get the desired results but I think that should do what you are wanting.
You could upgrade to a version that has ring groups and use the cascade ring to do the same thing. I think you would need to go to at least 9.0 for that.
-
In system options check your number of forward hops set it to 10