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Mitel Forums => Mitel Software Applications => Topic started by: DEZYKELLOCK on October 15, 2015, 04:29:35 AM

Title: Outbound IVR using 4 ports
Post by: DEZYKELLOCK on October 15, 2015, 04:29:35 AM
I have created a call flow that continually checks a database for new entries. If there is an entry, it updates the record to show that the call is in progress and then calls the destination that is held as part of the database record. Problem is that the ports are all accessing the call flow at the same time. I've altered the database options so that it updates every second, but the ports (usually 2 at a time, but sometimes 3 or even 4) access the database at the same time and therefore more than one port is calling the same destination number.
I've tried everything to resolve this and I'm now at my whits end.
Is there anyway of stopping a port calling out if a call is already underway to the same destination, or can the ports be set to have a delay?

Many thanks - any suggestions would be gratefully appreciated. :-[