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Mitel Forums => Mitel Software Applications => Topic started by: AlexKoek on October 14, 2015, 12:37:52 PM

Title: Show UCA Client popup when already having conversation.
Post by: AlexKoek on October 14, 2015, 12:37:52 PM

Hello,

I am having a problem with a customer.
When she is already busy and on the phone she can hear that someone is waiting due to the 2 multicall keys on her.
However she cannot redirect them manually since she is not getting a popup. She does get a popup from the first conversation and when she hangs that one up the one that is waiting will give a popup aswell.

Does any one know how to solve this??

Thanks so much!

Title: Re: Show UCA Client popup when already having conversation.
Post by: AlexKoek on October 20, 2015, 10:31:41 AM

Bump please! Could anyone please assist with this?
Her co-worker IS getting the 2nd popups..

Title: Re: Show UCA Client popup when already having conversation.
Post by: Gasmanz on October 18, 2016, 07:28:20 PM

We have just noticed this same issue for one of our customers. Do you have a softphone configured in the UCA client or are you just using it for presence and chat?

Title: Re: Show UCA Client popup when already having conversation.
Post by: Gasmanz on October 19, 2016, 09:51:53 PM

Had the same issue happen on a brand new installation for another customer this week. Not sure if it is related but both customers have had SSL certs loaded to their servers.

Anyway a reboot of the PBX has resolved the issue for both our customers now.

Title: Re: Show UCA Client popup when already having conversation.
Post by: VinceWhirlwind on October 20, 2016, 12:05:34 AM

Are they on the same CoS?

Title: Re: Show UCA Client popup when already having conversation.
Post by: Gasmanz on October 20, 2016, 06:30:00 PM

Yes, all users have the same CoS.

Actually I now realise that you were asking the original poster.