Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: scrill on October 08, 2015, 11:45:02 AM
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Good morning,
I've been tasked with setting up an extension (not a hunt group, I already tried that and they don't want it) for outside customers to call, that will be forwarded to someone else's extension, but if they don't answer, they want it to go to a different voicemail box.
For example: You call 555-123-4567 ext 270 and it forwards to ext 221 but if I don't answer at 221 it dumps you into voicemail box 270.
I know how to do that by setting up an actual phone, but I don't want to waste a piece of hardware and I'm sure there's a way to do it without one. Anyone that might be able to help?
Thank you in advance!
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I believe what you're saying is that you want calls to come to a "virtual" extension (270), immediately ring a different extension (221), but return to VM for first ext i(279) f unanswered?
Create a PHANTOM EXTENSION 270. Create a mailbox for 270. Create a SYSTEM FORWARDING PATH, and have 221 as first DESTINATION, VOICE MAIL (usually 2500) as second DESTINATION. In your ext 270, FORWARDING PATHS choose the new SYSTEM FORWARDING PATH just created, and flag STATION-IMMEDIATE in the list of parameters,
Now when a call enters it will go to 270, follow SYS FWD to 221...if busy or no answer it will go to VM and remember it's a message for 270.
Hint: if you want it to ring longer at 221, just enter 221 in more positions on the SYS FWD path, so maybe 221 - 221 - 2500.
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dwayneg: That worked perfectly, I appreciate your help!
Have a great weekend!