Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: p31t3ch on October 07, 2015, 10:20:45 AM

Title: Mitel Phone Manager
Post by: p31t3ch on October 07, 2015, 10:20:45 AM

Hi everyone.

I have a customer using rel. 4.2 of phone manager. Only 1 client is unable to use the chat feature. It is available but when he selects chat from the toolbar or if he right clicks on a user and selects chat, the chat window does not appear. They are currently using 19 of 40 licenses.  His pc firewall is disabled and he does have admin rights to the pc. There is no anti-virus running either. He has tried to uninstall and re-install the client to no avail. He is running windows 7. I am just looking for ideas. Thanks.

Title: Re: Mitel Phone Manager
Post by: oliverflanagan on October 29, 2015, 10:02:49 AM

HI there,

Have you tried logging this user into a different PC that you know the chat feature works on? If you do this and it works then it could be down to an issue with the original PC. Just a thought and maybe a good place to start?

Regards,