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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: JasonTL on October 05, 2015, 12:58:36 PM

Title: Day/Night Message
Post by: JasonTL on October 05, 2015, 12:58:36 PM

I have a customer with 7 locations. They put a 3300 in each location. When you call any of the main numbers (7) they all go across a metro-E connection to the main call center. So basically all incoming calls to the main number end up in one location.

They are wanting to implement a day/night message. Simple enough.

My question is can I record the messages at the call center location controller or do I have to record it at each location/controller? I guess the scenario is call comes into controller E then forwards to the call center extension at controller A. Does it hear the controller A day message or the controller E message? Seems like I may have to record 7 messages or is their a better way?

For reference, all controllers have a system speed call button for their main number going across the metro to the call center extension.

Title: Re: Day/Night Message
Post by: Kingdomfire on October 05, 2015, 03:45:01 PM

Hi Jason,

I think it will be based on where you're routing the call on the button press? Is it Day to the call centre and Night to a phone at the individual sites?

I think it will all be based on that question. If you're bringing the call back to site in the evenings, record on MB's locally?

Title: Re: Day/Night Message
Post by: JasonTL on October 05, 2015, 04:10:14 PM

Day message = all calls hear generic message then goes to the call center

Night message = message about business hours, holiday schedules etc. then group voicemail.

All calls go to the central location for either message stay at that location.