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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: asiddhu on September 03, 2015, 08:03:26 AM

Title: Mitel 3300MXe Pickup Group Ringing Wrong Extension
Post by: asiddhu on September 03, 2015, 08:03:26 AM

Dear Users,

   We have strange problem. In a Pickup Group, we have 3 extensions, which ring fine when there is a call. But strangely, it also rings another extension which is not in the pickup group.

    How can we troubleshoot and resolve this issue?

Regards,

Title: Re: Mitel 3300MXe Pickup Group Ringing Wrong Extension
Post by: ralph on September 03, 2015, 08:40:35 AM

That's not a pickup group.  That would be a ring group.

I think you'll find that one of the three phones has an appearance on the phone that shouldn't be ringing.

Ralph

Title: Re: Mitel 3300MXe Pickup Group Ringing Wrong Extension
Post by: asiddhu on September 03, 2015, 09:54:45 AM

Hi Ralph,

    Your suggestion did put me in right direction.

    Basically, the wrong ringing extension, had one of it's Keys assigned incorrectly. Changed it to "Not Assigned" and problem solved!

Thanks!