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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: JohnAlexander on August 27, 2015, 06:30:33 AM

Title: Supervisor/ 3rd Party Call Recording
Post by: JohnAlexander on August 27, 2015, 06:30:33 AM: Hi,

I was just wondering whether is it possible to record a call whilst monitoring? Both functions are available separately however i don't seem to be able to find a way to record a call I am silently listening to?

Any help would be greatly appreciated. Device is a Mitel 5330 IP Phone.
Title: Re: Supervisor/ 3rd Party Call Recording
Post by: Tech Electronics on August 27, 2015, 10:32:04 AM: JohnAlexander,

That is not a valid function since both use Conference Circuits, basically, to do their job. Here is the help note on the record feature.

The Record-A-Call feature is not available for devices that are using peer-to-peer audio.
- The Record-A-Call feature cannot be used on certain calls such as Agent Help, Station Monitor, Paging, and so on.
- Call monitoring may be illegal in some locations. It is the responsibility of the customer to ensure that the use of this feature complies with local laws.

Thanks,

TE
Title: Re: Supervisor/ 3rd Party Call Recording
Post by: dwayneg on August 27, 2015, 10:43:17 AM: I believe this may be a case of documentation not being kept up with changes. I just did it on my system and if you have silent monitor permission you can record, steal or barge on a live call. Recording goes into supervisor's designated mailbox.
Title: Re: Supervisor/ 3rd Party Call Recording
Post by: Tech Electronics on August 27, 2015, 10:54:19 AM: dwayneg,

Actually, I do remember that becoming a function recently, but I don't remember at what version it came out; 6.0 maybe? I know for the longest time that it was not allowed so I tend to forget about the change.

Thanks,

TE
Title: Re: Supervisor/ 3rd Party Call Recording
Post by: NTEDave on August 27, 2015, 05:00:24 PM: I have a customer that does this on V5 (not sure on exact release) without issue