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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: JasonTL on August 25, 2015, 05:58:56 PM

Title: Interflow Timer
Post by: JasonTL on August 25, 2015, 05:58:56 PM

I couldn't finds what I was looking for, so here it goes.

I have an ACD group that plays a message and then transfers to a call queue. Everything works fine. I uploaded a new message and know it cuts the message off before it finishes and goes to the queue. The new message is 21 seconds long. I have changed the interflow timeout seconds but it still cuts the message off. I was certain thats where I changed this? I am going blank.

Title: Re: Interflow Timer
Post by: bluewhite4 on August 25, 2015, 06:15:50 PM

The message is a RAD, correct?

If so, then you need to look at the RAD timers. (The RAD should have its own COS.)

Title: Re: Interflow Timer
Post by: sunspark on August 26, 2015, 05:09:36 AM

in the ACD Path Put   Recording 1: Delay to Start Time Seconds TO 00

Title: Re: Interflow Timer
Post by: ralph on August 26, 2015, 08:05:09 AM

It's the "message length" timer in the COS of the RAD. 
I always MAX this out.

Related thread:  http://mitelforums.com/forum/index.php?topic=7211.msg32540#msg32540

Ralph

Title: Re: Interflow Timer
Post by: JasonTL on August 26, 2015, 09:54:44 AM

That was it Ralph. As always, I appreciate you guys help.

Title: Re: Interflow Timer
Post by: JasonTL on August 26, 2015, 04:25:47 PM

A follow up question. Everything works correctly now, but after hearing the NEW rad message and going into the queue, if it is not answered after a certain amount of time, it plays the OLD message again. Where do I set it to only play the new message now and not repeat the old message?

Title: Re: Interflow Timer
Post by: Mattmayn on August 27, 2015, 03:27:59 PM

Look through the queue and make sure it only references the new RAD.

Title: Re: Interflow Timer
Post by: sunspark on September 04, 2015, 05:27:24 AM

Call rerouting Rad Port , do you have a second alternative rout ?