Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Westley on August 19, 2015, 12:12:21 PM

Title: AA Greeting
Post by: Westley on August 19, 2015, 12:12:21 PM

Hi,

I am having a problem trying to figure out how to change an AA greeting.

Nearest I can tell, using the web portal, this is our incoming call route during afterhours, when AA is turned on.

Trunks are LS/GS.
Trunk Service Number - 2
Circuit Descriptor Number - 11
Trunk Group 2
Class of Service - 7
Class of Restriction - 1
Non-Dial In Trunks Answer Point (day/night1/night2) - 7600

Call Rerouting Assignment - 7600 Settings
Day - 1, Night1/Night2 - 2, 1st Alt - 2, 2nd. Alt - 1

Call Rerouting Always Alternative Assignment
1 - All settings at No Reroute
2 - DID/TIE/CO/INT - Reroute, Dir Number - 2459
3 - DID/TIE/CO/INT - Reroute, Dir Number - 7600
4 - DID/TIE/CO/INT - Reroute, Dir number - 3450

Call Rerouting First/Second Alternative Assignment
1 - All settings at Normal, no directory number
2 - All settings at This, Directory Number 2459

Multi Level Auto Attendant Configuration is all blank

I'm used to Nortel/Partner/Switchvox/FreePBX. This Mitel makes me feel like an idiot.

Any help appreciated.

Thanks,
Westley

Title: Re: AA Greeting
Post by: ralph on August 19, 2015, 03:14:22 PM

You need to log into mailbox 9999 with the admin TUI password.
From there listen to the menus to find the greetings.

Ralph

Title: Re: AA Greeting
Post by: Westley on August 19, 2015, 06:49:51 PM

Ralph,

Thanks so much for that! Luckily I was able to take an educated guess at the password and got in on the first try.

Thanks again,
Westley