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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Rasritz on August 16, 2015, 07:13:22 PM

Title: Automatic Call Record
Post by: Rasritz on August 16, 2015, 07:13:22 PM

Hello,

We have two users who are required to record all outgoing calls.  Does anyone know of a way to have the calls record automatically as opposed to pressing the call record button every phone call?

Regards,


Rasritz

Title: Re: Automatic Call Record
Post by: Tech Electronics on August 17, 2015, 07:29:02 AM

Rasritz,

That is not something you can do on the base 5000 system. The best solution is get a call recording solution installed like the Oaisys Tracer or Talkument. I think there is also a way if you have Intelligent Call Router that comes with CSM.

Thanks,

TE

Title: Re: Automatic Call Record
Post by: Rasritz on August 17, 2015, 07:34:21 AM

Thank you TE ;)  I appreciate your responses on this forum