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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: gr8whtd0pe on August 13, 2015, 11:14:39 AM

Title: Block "unknown caller"?
Post by: gr8whtd0pe on August 13, 2015, 11:14:39 AM

Is there any way to block callers that hide who they are? Our teleworker phones get a lot of spam calls and it's annoying.

Title: Re: Block "unknown caller"?
Post by: Tech Electronics on August 13, 2015, 11:23:21 AM

gr8twhtd0pe,

You can block calls based on Outside Party Number with the base system, but not Outside Party Name. If you know what the numbers are then you just need to create a Call Routing Table and change the Call Routing Key to Outside Party Number. Then inside the Call Routing Table you would put in the 10-digit number that you are receiving calls from that you want to block.

I normally create a Call Routing Announcement that just hangs up on them after playing a message about blocked Caller ID not being accepted.

Thanks,

TE

Title: Re: Block "unknown caller"?
Post by: gr8whtd0pe on August 16, 2015, 10:07:03 PM

Quote from: Tech Electronics on August 13, 2015, 11:23:21 AM

gr8twhtd0pe,

You can block calls based on Outside Party Number with the base system, but not Outside Party Name. If you know what the numbers are then you just need to create a Call Routing Table and change the Call Routing Key to Outside Party Number. Then inside the Call Routing Table you would put in the 10-digit number that you are receiving calls from that you want to block.

I normally create a Call Routing Announcement that just hangs up on them after playing a message about blocked Caller ID not being accepted.

Thanks,

TE

Yeah, I already have that setup to block Skype phone calls and such. I was talking about the ones where they block their name and number. All it shows is "Unknown Number" on the phone and voicemail system.

Oh well.

Title: Re: Block "unknown caller"?
Post by: sarond on August 17, 2015, 05:53:56 AM

I am probably wrong but I thought an 'E' blocked no digits received.

Title: Re: Block "unknown caller"?
Post by: Tech Electronics on August 17, 2015, 07:24:35 AM

Sarond,

You are correct E is for no digits received.

Thanks,

TE

Title: Re: Block "unknown caller"?
Post by: gr8whtd0pe on August 18, 2015, 05:21:43 PM

Quote from: sarond on August 17, 2015, 05:53:56 AM

I am probably wrong but I thought an 'E' blocked no digits received.

Quote from: Tech Electronics on August 17, 2015, 07:24:35 AM

Sarond,

You are correct E is for no digits received.

Thanks,

TE

Ohh... I have a E in my routing table, but it is set to route to the second table. Thats what I was told to do, send E and + through.

Should I block E then?

Title: Re: Block "unknown caller"?
Post by: dwayneg on August 18, 2015, 05:26:43 PM

Often we send E through so callers who aren't sending CLID can still reach us.  But you are correct, changing the destination for E should block those calls.  For it to work, though, you need a destination...maybe a Call Routing App that immediately hangs up.