Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: irongladiator on August 11, 2015, 06:46:30 PM

Title: Timer from 1st alt to 2nd alt
Post by: irongladiator on August 11, 2015, 06:46:30 PM

Hello Fellow Mitel Techs,
This one seems to have slipped my mind. Trying to find the timer that is associated when you go from 1st alternative to the 2nd alternative. (Talking about Call Rerouting)

Thanks,
-Iron

Title: Re: Timer from 1st alt to 2nd alt
Post by: bluewhite4 on August 11, 2015, 07:05:14 PM

It's in System Options....can't remember it's name however.

Title: Re: Timer from 1st alt to 2nd alt
Post by: irongladiator on August 11, 2015, 07:11:48 PM

Quote from: bluewhite4 on August 11, 2015, 07:05:14 PM

It's in System Options....can't remember it's name however.

Cool yeah found it......so only global then, no individual timer setup based on CoS'ing huh? Oh well. https://www.youtube.com/watch?v=9lmRBC5ICu0 (https://www.youtube.com/watch?v=9lmRBC5ICu0)

Thanks,
-Matt W.

Title: Re: Timer from 1st alt to 2nd alt
Post by: johnp on August 11, 2015, 08:59:14 PM

I think there may be an option for some to use another timer than the global value

Title: Re: Timer from 1st alt to 2nd alt
Post by: sarond on August 12, 2015, 04:53:34 AM

Look at COS Option 'ANSWER PLUS System Reroute Timer'
It is under the RAD options but the help files seem to indicate it might work.

Quote

Enter a value in the range of "0" to "720" seconds. This timer operates similarly to the Call Forward No Answer timer, but controls second level rerouting. When the timer expires the call is rerouted from the first alternate to the second alternate.

Note: If a value of "0" is entered, the Call Rerouting Timer value (set in the System Options form) is used.