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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: JasonTL on August 11, 2015, 12:10:23 PM

Title: ACD group wait times
Post by: JasonTL on August 11, 2015, 12:10:23 PM

Is it possible to set an ACD group queue to have and audible notification or message played if/when they move up in the queue?

For example, "You are now the 3rd caller in the queue"

Or maybe an estimation of the wait time based on the average call length?

Title: Re: ACD group wait times
Post by: ralph on August 11, 2015, 01:08:42 PM

I believe that is what PrairieFyre does.

Ralph

Title: Re: ACD group wait times
Post by: bluewhite4 on August 11, 2015, 01:29:59 PM

Quote from: ralph on August 11, 2015, 01:08:42 PM

I believe that is what PrairieFyre does.

Ralph

Ralph's right, you'd need Intelligent Queue for MiContact Center to offer this ability.

Title: Re: ACD group wait times
Post by: JasonTL on August 11, 2015, 02:47:51 PM

Thanks for the replies, I will look into it.