Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: trebek007 on August 10, 2015, 04:18:10 PM

Title: Superset 4150 wont boot.
Post by: trebek007 on August 10, 2015, 04:18:10 PM

Not sure where to post this, sorry.

I am new to mitel phone systems and I recently inherited this system at work.

So i am having an issue with this phone.  Came in this morning and was told the phone wouldnt come on.  Countless resets, no idea why this wont work.

It sits on a screen that says:

BOOT 8.6 MAIN 8.19
(c) MITEL 1999

The top light is flashing, and all of the buttons are blinking in a cycle.

My guess is it cant communicate with the server.  When i log into the system via IP, everything looks normal. The user is there (honestly havent done much in here other than normal user changes)

Im not sure how to check to see if the phone is seeing the system, or if I need to reset something.

I have searched all over and found nothing, I cant even find any technical documentation for this phone online, just end user handbooks.

Title: Re: Superset 4150 wont boot.
Post by: ralph on August 10, 2015, 04:59:20 PM

Did you try the phone at a known good working location?

Ralph

Title: Re: Superset 4150 wont boot.
Post by: acejavelin on August 10, 2015, 05:56:00 PM

Quote from: trebek007 on August 10, 2015, 04:18:10 PM

Not sure where to post this, sorry.

I am new to mitel phone systems and I recently inherited this system at work.

So i am having an issue with this phone.  Came in this morning and was told the phone wouldnt come on.  Countless resets, no idea why this wont work.

It sits on a screen that says:

BOOT 8.6 MAIN 8.19
(c) MITEL 1999

The top light is flashing, and all of the buttons are blinking in a cycle.

My guess is it cant communicate with the server.  When i log into the system via IP, everything looks normal. The user is there (honestly havent done much in here other than normal user changes)

Im not sure how to check to see if the phone is seeing the system, or if I need to reset something.

I have searched all over and found nothing, I cant even find any technical documentation for this phone online, just end user handbooks.

Countless resets is your clue here... this is a communication issue (bad connection) or bad hardware (phone or port). Try replacing line cord, reterminating the punch downs, etc, then swap phones with a known working device, if phone works on another port and known good phone does not, probably a bad port, if problem follows phone, bad phone.

Title: Re: Superset 4150 wont boot.
Post by: ralph on August 11, 2015, 08:38:42 AM

I missed that this was a DNI set.
Try rebooting the card next.

Ralph

Title: Re: Superset 4150 wont boot.
Post by: johnp on August 11, 2015, 08:52:01 PM

Not sure if the card position is programmed for the proper set type